Today I learnt that you can easily request for a refund of your funds stuck in your TnG cards. Decided to figure out how to get back my funds as my IC and also one TnG card expired previously.
I’ll keep the post short.
Confirmed working as of 15 May 2024. I received my refund.
First of all, you’ll need your card’s serial number. Two ways: you can find it at the back of your card, or if you’ve registered your TnG cards via the TNG eWallet app, you can find the number there as well.
After getting hold of your TnG card’s serial number, you can head to their Refund page hERE.
Go ahead and Register. You’ll then be brought to this page hERE.
You’ll find your IC(s) listed here with its respective balance if you’ve ever reloaded and used your IC as TnG. Mine looks like this:
You won’t see any of your TnG cards here, so please go ahead and register them. Look to the fields on your left and you’ll find Cards & Devices > Register Additional Card/Device.
Proceed to key in your card’s serial number.
Next up, the refund process. Look to your left again and you’ll see Refunds > Refund Request.
Choose Card Termination as the Refund Request Type.
Then select the card you want to terminate and request refund from. Reason: Expired Cards
Select how you’d like to receive your refund: Bank Transfer, DuitNow or TnG eWallet.
And you’re done! This is a pretty straight forward process. Please be aware that your card will be terminated, so I only do this for expired ones to get the money out. I hope this helped!